At Arc and Grey Building Contracting L.L.C, we strive to maintain transparency, trust, and customer satisfaction in every project we undertake. This Refund & Cancellation Policy outlines the conditions under which payments, cancellations, and refunds are processed for our services.
Service Confirmation:
All projects, quotations, and work orders are considered confirmed only after receiving written approval and the agreed advance payment. Once a project has been initiated, materials have been procured, or manpower has been allocated, cancellations will be subject to the conditions stated below.
Cancellation by Client:
If a client wishes to cancel the project before commencement, a written request must be submitted to Arc and Grey. In such cases, a 10% administrative fee may be deducted from the advance payment to cover administrative and planning costs.
If cancellation occurs after work has started, charges will apply for:
Cancellation by Arc and Grey:
Arc and Grey reserves the right to cancel or postpone any project due to unforeseen circumstances, including safety risks, non-payment, site inaccessibility, or violations of agreed terms. In such instances, clients will receive a full or partial refund, depending on the project’s progress and incurred expenses.
Non-Refundable Services:
Certain services-such as consultation fees, design planning, administrative charges, and third-party permits-are strictly non-refundable, as they involve professional time and resource allocation prior to execution.
Dispute Resolution:
Any refund or cancellation disputes shall be handled in accordance with the laws of the United Arab Emirates, under the jurisdiction of the courts of Dubai.
Policy Updates:
Arc and Grey reserves the right to revise this Refund & Cancellation Policy without prior notice. Updates will be posted on our official website, and continued use of our services implies acceptance of the latest version.